Business environment in India is still under development; as a result, it takes a long time and a lot of effort to get things done in India. I am currently trying to wire transfer a fund from a US bank account to an Indian bank account using Money2India, which is a serviced provided by India’s premier bank, ICICI; however, the transaction has been taking roughly two weeks. I am hoping that I can complete the transaction in a couple of days, but there is really no guarantee. Difficulty I am having highlights the fact that business environment in India is still under development.
I initially contacted Money2India customer support to resolve the problem one week after I started the wire transfer. I actually contacted the customer support several times; however, nothing got resolved essentially. Also a different person corresponded each time, so whoever corresponded back to me did not understand the history of the problem, nor did he/she understand how exactly he/she could resolve the problem.
I needed to contact a real person whom I could speak directly or meet face-to-face, so I called the toll free number. It did not go through, so I tried the chat program to contact Money2India customer support real time. The customer support told me that there was nothing he/she could do. I don’t know why such a person who could not do anything to resolve the problem answered me. At least I found out that the chat room was no use.
The person that I had a chat with asked me to call the toll free number, so I called the number again, but it did not go through. After all, it’s the same number that I tried calling already, so there was no reason why the call would go through this time. I was not so sure why my call could not go through, so I called my carrier, Airtel to find out why. It turned out that the number was only available to those who used the carrier BSNL, Bharat Sanchar Nigam Ltd. I use AirTel, so even though I have landline, I cannot make use of the toll free number.
I had to do something about this, so I reluctantly called the branch manager of the branch at which I opened my bank account; I did reluctantly because this was not something that I should bother senior bankers like branch managers. However, I needed to get this solved, so I called. He told me that he was busy and told me to call again.
When I say “Money2India, This Semi-Scam Service”, I don’t exactly mean what it means. However, the fact of the matter is that the bank that provides Money2India service has been holding my money for over a week. Also I find it very difficult to move the money to my bank account in India from what I experienced so far. Observing the situation, I almost feel like that Money2India has been holding my money against my will. Furthermore, the difficulty and various specific events which I have been experiencing to resolve the problem highlight the fact that business environment in India is still under development.
India, Business (India) | 9.02.2007 4:32 |
I had exactly the same problem. Just the durstion is 2 months, not 2 weeks and still unresolved. Chat service has no clue (I do not know why they put it on money2india site), Phone no always says what you already see after logging on to money2india. The email service keeps on giving phone nos of vijaya bank where I transmitted money, no remittance details, nothing. And you are right, every time a dfferent person replies and vanishes for 3-4 days after coming up with another completely useless answer (ie another phone no of vijaya bank, no person in vijaya bank, no remittance details). My brother in india keeps on calling vijaya bank/nos provided but they say they do not recognize icici tracking no..its a loop. Lets see what happens.
19.05.2007 0:11
I tried sending money 2 india using the money2india site. I registered a US account got it enabled after due verification and when I tried to remit money the web site would not let me. It kept giving a very uninformative error and logged me out.
I contacted their toll free customer service number, each time I was able to reach
a live person who appeared friendly but had no clue on how to solve the problem.
The y would offer suggestions like “it work only on internet explorer 6.0 use it”, “try back after 15 minutes it will work” “you might have a firewall, disable it” etc. but none of these solved the problem. I have sent an email to nri@icicibank.com and have not heard back at all, it has been more than 2 days since I sent the email.
I wanted to use their service as people told me that they offer a better exchange rate. They don’t seem to be interested in solving my problem… Unhappy customer.
28.07.2007 13:18
I couldn’t understand some parts of this article Money2India, This Semi-Scam Service, but I guess I just need to check some more resources regarding this, because it sounds interesting.
13.08.2007 10:03
Hello webmaster, I came across your blog posting after searching for us bank account and your post on Money2India, This Semi-Scam Service makes an interesting read. Thanks for sharing. I will research more next Monday when I have the day off.
17.09.2007 2:46
Hello webmaster, I came across your blog posting after searching for swiss bank account and your post on Money2India, This Semi-Scam Service makes an interesting read. Thanks for sharing. I will research more next Sunday when I have the day off.
7.10.2007 14:51
Hi! Swiss banker here. Nice blog posting about Money2India, This Semi-Scam Service. I would have to agree with you on this one. I am going to look more into us bank account. This Monday I have time.
8.10.2007 6:56
Hey! Nice blog posting about Money2India, This Semi-Scam Service. I would have to agree with you on this one. I am going to look more into us bank account. This Tuesday I have time.
9.10.2007 18:55
Hey! Nice blog posting about Money2India, This Semi-Scam Service. I would have to agree with you on this one. I am going to look more into swiss bank account. This Wednesday I have time.
9.10.2007 22:49
Hello webmaster, Nice blog posting about Money2India, This Semi-Scam Service. I would have to agree with you on this one. I am going to look more into us bank account. This Thursday I have time.
11.10.2007 10:56
I couldn’t have said it better myself! Thanks a lot!!!
18.10.2007 13:38
Hi
Bye
8.07.2008 2:55
